Return Policy

Return Policy

Merchandise purchased at the HCCC Generals Bookstore can be returned according to the following stipulations:

Software, Housewares, Electronics, Computers:

7 day exchange for defective items

21 days for new/ unopened items with no visible damage

All returns must be in the original packaging accompanied by a receipt and photo ID

 GENERAL MERCHANDISE:

30 day return policy.

The items must be returned in the original packaging, with the original receipt and photo ID.

Clothing must have the tags intact. Soiled, worn, washed, or clothing with odors will not be returned.

 No refunds or exchanges on clearance merchandise.

*Any refund will be credited in the same form as the original payment*

 

REFUNDS/EXCHANGES ARE NOT GIVEN ON:
Clearance items, trade books, Bar Charts, special orders, shipping fees, art papers, medicines and food

items, Any merchandise showing evidence of use, damage, missing tags or pieces, or opened packaging.

 

TEXTBOOKS:

A refund (per the criteria below) will be given if textbooks are returned during the first Two weeks of

classes with original receipt. (5 Days for Summer mini, 2 Days for Winter Mini)

A refund (based on book condition) will be given during the first Six weeks of classes, with proof of a

Full Withdrawal and original receipt.

Rental Returns are subject to the return criteria set forth on the “Textbook Rental Agreement”

No refunds on unwrapped loose-leaf books or opened eBooks.

Shipping fees are non-refundable once order has shipped

TO RETURN TEXTBOOKS FOR CREDIT

     For classes starting later than the 2nd week of the term, books may be returned within 2 business days after the first class for a full refund.