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Customer Service



Ordering Online

Submit your order securely to us via this web site. Please provide a valid e-mail to be used for necessary correspondence and order and shipping updates.

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Shipping Policies

Orders placed after 10 A.M. Eastern Time will not be considered for shipment until the next business day.

Shipping quotes are based on local region in-state destinations and include handling.  Long distance destination charges may be increased without notice.  UPS Ground and Next Day Saver shipments are delivered on business days only.  This excludes weekends and holidays.  Next Day Saturday will incur a $25 surcharge.  Once the package is accepted by the carrier, we are no longer in control of it.  We are not liable for any lost or stolen packages, nor can we guarantee a delivery time.  If you have any concerns please contact the shipping department at 315-866-1550.

On average, your order will be received in 7 - 10 working days. During August or December, delivery time may take longer.

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Contact Support

Contact us anytime with questions or concerns via email at: bookstore@herkimer.edu. You can also contact our customer service department at: 315.866.1550

Support Contact Form * required fields

Our support staff will respond within 24 hours.

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